Posts Tagged ‘@markwschaefer’

Could Measures for Relationships Work for Influence?

Thursday, February 24th, 2011

What IS the formula for calculating influence?

This isn’t a stab at Klout. After reading a number of recent blog posts on influence, and participating in several of the associated discussions, I’m just weary of the chase.

My gut tells me that measuring influence is situational and specific.  You simply cannot look at tweet streams, numbers of followers, frequency of @ replies or retweets, number of Facebook friends, etc., and draw conclusions about someone’s influence, and there’s research that supports that idea.

Trey Pennington, Justin Goldsborough, Shonali Burke and Mark W. Schaefer are in the fray (and I’ve commented in a couple of cases), and I wrote my own post on the topic.  It’s been an interesting conversation split between the “Klout is useless” – “Klout is making a good attempt” and my fringe element rantings that we need better research to figure out how to measure influence.

The deal is that there are few independently researched efforts to investigate the claims of well-intentioned entrepreneurs.  There’s inevitably a black box that contains the algorithms and secret formulas, and no one wants to subject their potential cash cow to measurement that might render it an Edsel.

James Grunig and Linda Hon wrote a seminal paper about measuring relationships that might hold a key to figuring out how to measure influence.  To determine strength of relationships, they write, focus on six components: Control Mutuality, Trust, Satisfaction, Commitment, Exchange Relationship and Communal Relationship.  Coming up next week, a look at each element and how they may or may not apply to measuring influence.

BTW, I found out recently that my Technorati Authority score is 406. My Klout score is 46.  I have no idea what that means.  But I want to better understand influence, so I’m going to run this down for a while.

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Great discussion at [grow] on Social Media dissent

Monday, September 21st, 2009

Mark W. Schaefer writes a great blog, and today there is a terrific discussion there regarding the echo chamber surrounding social media’s expert class, the Chris Brogan, Brian Solis, Julien Smith, Beth Harte, Amber Naslund slate.  Namely, Mark observes that we are lacking strong dissenting voices.

Obviously, there are a few people out there who are refusing to drink the social media Kool-Aid — @amandachapel the most notable.  My own experience with social media as a user is putting me in the class of skeptics, not outright refuseniks, but I have been asking about the value of social media in PR and bemoaning the lack of objective, independent research to evaluate the often breathless claims of its moral superiority.

At the [grow] blog, commenter @tamadear offers this important proviso:

Nobody responds well to “You’re wrong; I’m right” dissent, to those who dwell on our weaknesses. It makes us defensive and unwilling to listen.

This is very true, and is why in virtually all of my consulting (both inside and outside organizations) I always assume that I may be wrong and use language accordingly.  There are far too many pronouncements, baseless and unresearched, in all of public relations, but especially in social media.  I have used the term “self-described experts” many times because I have no visibility into the qualifications of the speaker (or writer). Many of them could be literally anyone, and will even call out their lack of qualifications as a benefit of working with them. From Drudge’s refusal to be called a journalist, to Chris Brogan’s declaration that he is not in public relations, I’m often left wondering why I am supposed to regard these people as authorities.

With a tip of the cap to @amandachapel, it’s “caveat emptor” in the world of communication these days — there is big money to be made (a worthy effort that I share the desire to attain) and precious little objective information to help the consumer evaluate claims.  There are also few best practices that include true outcome measurement of the sort Olivier Blanchard describes in his excellent slide show, “The definitive social media ROI presentation.”  My only beef with the esteemed BrandBuilder is that such end-state ROI calculations performed without care lead to assuming that correlation equals causation.  We would love to see revenue increase and expenses go down concurrent with our social media campaign, but what percentage of the improvement is due to social media and how much due to other factors, including simple continuous improvement?

This is the point of the dissent discussion — for every Olivier and Mark there are five people claiming that the action of participating in social media IS the return on investment. That’s just not going to fly, and the more the experts try to convince people otherwise, the worse off we all are.  The “conversation” MAY be important — it always has been prior to all of this Web. 2.0 stuff — but aside from questionable research by the people poised to benefit the most from its findings, there simply isn’t much data at this point to declare the social media discussion closed.

What’s your view?

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