We’ve heard all the declarations. Internal Communications is corporate propaganda, and employees get the real story through the media. The media is dead, buried by social media. Employees care only about their pay and benefits, not about the organization and its business. Employees don’t want to read; we’re viewers. Employees won’t watch company video, and if we let them access YouTube, they’ll waste time all day.
There’s just enough truth in each of those statements to make people believe them. And it’s the video question that animated #icchat 19 May, with @PodcastSteve, audio/video expert Steve Lubetkin, as special guest.
The overriding theme of the chat, which extended more than 20 minutes after the scheduled one-hour time frame, was that lower-cost and higher-quality equipment is making video in the workplace more effective. That’s whether it’s professionally produced or user-generated. Even Steve’s equipment of choice has improved in quality while lowering in cost.
@PodcastSteve: A1 Biggest change is drop in cost & increase in quality of lowend equip. I srtd out using Sony VX-1000 SD cams. #icchat
Participant @MikeBrice noted that IT departments are now making bandwidth available for video, what he called the biggest change he’s seen.
@CommAMMO: Agreed — if GM can distribute a full-on news program to a factory in Ecuador, why can’t we get 90 sec to Nebraska? #icchat
However, accessing the video has presented some issues, @Mike said:
@MikeBrice External sources like YouTube and Vimeo raise firewall issues. My corps block access to external options. Security a concern #icchat
@PodcastSteve: Best way 2 get video 2 NE, IMNSHO, would be to host externally, create pages on internal (intranet?) & embed player. #icchat
External hosting but internal access is a compelling argument — especially because most material shared widely with employees must be considered “public” anyway.
@PodcastSteve: @mikebrice They usually block ppl from visiting sites, true, but maybe U can get them 2 open ports to allow embedded vids to stream? #icchat
@PodcastSteve: there r other alternatives like BrightCove, but frightfully expensive for most companies. #icchat
I’ve looked at a number of distribution solutions — Kontiki, Cisco’s digital signage, for example — and indeed, the costs can be significant. However, I’ve also had success engaging the usual constituencies with a goal of finding a solution.
@CommAMMO: @podcaststeve @mikebrice so much of “security” concerns are abt control – I’ve gotten traction talking abt EE expectations #icchat
@CommAMMO: @podcaststeve @mikebrice Employees expect the internal resources to match what they have at home – search, audio, video… #icchat
@PodcastSteve: @commammo […]Key issue IT needs to understand. Emps can’t be engaged w/customers if socmed blocked. #icchat
Steve says costs can vary — the do-it-yourself route, with Flip cams or his fave, the Kodak Zi series, is less expensive and offers acceptable quality. A production company and professionals may offer good value at higher cost depending on the situation.
IABC’s @ArchanaVerma asks:
@ArchanaVerma: @CommAMMO @podcaststeve Q What’s the balance betw having professionally produced versus amateur videos for internal/external use? #icchat
@PodcastSteve: Int Comms ppl can do themselves w/o spending a lot. I do a lot of interview clips w/just Kodaks. See http://ow.ly/4YhB2 #icchat
@PodcastSteve: @commammo @archanaverma Doesn’t have to be “amateur,” but certainly doesn’t have to be high-end pro produced unless needed 4 b’cast #icchat
@PodcastSteve: My point, u can learn pro techniques and use them with lower end equipment. Doesn’t have to look bad because you’re not @NewMediaJim #icchat
I use 4 Kodaks, edit in Sony Vegas Pro. We sync extrnl audio, looks like I had a 6-person crew. #icchat Example – http://ow.ly/4YhPd
Steve also notes that internal communications people enhance their credibility when they can DIY, especially because as internal resources, we can cover our organizations better than anyone else.
@GypsyNits: me thinks every #intcomms person becomes at pro at self serve, qlty improves with time #icchat
@PodcastSteve: @commammo Few cos have luxury of hiring b’cast pros for internal video any more, but almost not needed for daily video. #icchat
@GypsyNits: in the midst of doing a production myself.everyday is a learning and i know next time i will rock at it #icchat
@GypsyNits: not to mention the goodwill and the employee connect from having attempted it myself.everyone is more accomodating #icchat
Returning to employee expectations, @GypsyNits makes a good point: With more and more user generated content available alongside the professional stuff (and in some cases considered more creative and interesting), useful video isn’t limited only to top-notch, broadcast quality.
When it comes to length of video, what’s the right time? @JGombita offered her view:
@JGombita: (As end-user, not producer) make sure yr videos are SHORT (UNDER 2 minutes). And make it a supplementary comms channel, not only one #icchat
@PodcastSteve: @jgombita I agree with short up to a point. For daily news blips or features, yes. Sometimes longer is called for. #icchat
@PodcastSteve: Examples of longer form video: keynote speeches, conference panels, storytelling documentaries used for fundraising #icchat
@CommAMMO: @jgombita @podcaststeve re length: But we still watch TV, films, news-topic, presentn drives viewership. Talking heads, not so good. #icchat
@JGombita: @podcaststeve in terms of amount of material it may be called for, but I can tell you, you’ve lost most (or all) of my attn. at 2+ m #icchat
Where is video going, more, less, or the same?
@GypsyNits: Q3: more video.it opens up the channels of using mobile to send msgs & podcasts too where folks dont have to read lengthy emails #icchat
@JGombita: A3. Supplementary video! Example: a video featuring HR or legal rep, indicating the rationale behind a company social media policy. #icchat
@GypsyNits: Q3:But thin line between too much video and too little.essential to gauge audience receptiveness from time to time #icchat
@PodcastSteve: @jgombita Intl comms ppl shud be like thos journalists, understand how to tell a story with images, video, etc. Not just heds. #icchat
@PodcastSteve: @jgombita Making videos the aud wants means ASKING them. Research! #icchat
Hallelujah! We should start with research to ensure we address the need of the audience as well as that of our organization. Otherwise we’re going to fail.
There’s more in the transcript — which is a bit less attractive than in past chats owing to the demise of WTHashtag. However, thanks to @JoBrodie, www.searchhash.com was able to give us a transcript. It doesn’t archive, and the output contains a lengthy numerical identifier for each tweet, but it’s usable and I’m grateful!
The next #ICChat is June 16 – I’m considering whether to change the time of day from 10 a.m. Eastern — I did a Twitter poll on this question last month, but only four people voted! What time would be best for you? Follow me at @CommAMMO for updates.