It’s happened to a lot of organizations. Business shifting under their feet, departure of key exec, search for new leader, struggle to change without losing customer base, new leader leaves sooner than expected after difficult tenure.
It shouldn’t, however, happen to a membership organization comprised of professional communicators.
The drama over Chris Sorek’s departure after less than a year at the helm of the International Association of Business Communicators has to have been avoidable. We counsel our execs and clients about this. Books are written, conference presentations, academic papers all say the same thing: “Tell the truth, tell it first and tell it all,” according to Bruce Hennes of Hennes/Paynter, the crisis management firm based in Cleveland.
The tragicomic saga opens when Sorek takes over, succeeding Julie Freeman. Julie, who held the post for 10 years, communicated quite effectively, in my book. She was visible, involved, supportive. Sorek was a little invisible, a little remote, seemingly more comfortable out of the spotlight in his 11 months. That’s fine; not every leader is an ENFP.
But as the changes began, including massive staff layoffs and restructuring, I believe the numbers were 15 of the 32 employees, Sorek still hung in the background. The always excellent David Murray had a good summary and analysis, as did Ragan.com, all without a word from the executive director. In corporate life, we often call that, “insulating the CEO” from delivering bad news. But hey, this ain’t a corporation, its our bloody (and bloodied) association.
On IABC’s web feature, “IABC in the news” Sorek hasn’t been present since an interview in August 2012. Freeman often took to the IABC Cafe, the blog platform. Sorek never did.
Who was that masked man?
Meanwhile, IABC’s LinkedIn group is full of members and nonmembers asking about what was happening at our association (I’ve been a member near continuously since, well, a long time ago). The International Executive Board (IEB), a volunteer leadership group, did its best to fill the void, but the paid head of our association was strangely reticent, leaving the spokes duties to our IEB chair.
I am wondering whether I need IABC anymore. I’m active in other groups — PRSA’s Employee Communication Section for one, the Institute for PR Commission on Research, Measurement and Evaluation, for another, and have a strong community of outreach via social media. Add to that the desire to speak and write less for my communication family and more for senior execs in industries that might need my professional help, and we’re coming to an inflection point.
In the end, I’ve opted to stay in IABC, at least for 2013. I have a few personal frustrations — despite a long history of chapter leadership and good experiences with the Heritage Region Conference, the International has been a tough speaking nut to crack. As a small business guy, I need to make good decisions about how I spend my time and money.
This latest imbroglio, including a request from our IEB chair to “stick to the speaking points” was a real tale of the cobbler’s children. Seriously? IABC tried to tell it first, but the technology didn’t cooperate. It didn’t tell it all because of privacy concerns (and a desire to avoid feeding voyeurism, according to one comment). That made it seem like IABC wasn’t telling the truth — the failure to explain reasons behind decisions makes people believe they’re being deceived, as Joe Williams teaches.
Now, the search for an executive director begins all over again. The question is, who wants that job? It better be someone who knows how to connect with membership from the very start, who will do a good job of listening to membership and who can exude confidence about the plans for the future.
Tags: communication, communication experts, Communication Theories, effective communication, engage, Facebook, Hennes/Paynter, IABC, Leadership, LinkedIn, Management, PR, PRSA, reputation management, Social Media, transparency